Our store has had to close its doors. As we explained in a previous email, there may be delays in fulfilling your orders. We deeply regret any inconvenience this may cause, but please know that we are doing everything in our power to ensure that every order is processed and delivered as soon as possible. We want to be completely open with you about the reasons behind these delays, which are related to my current health situation. Your patience and understanding during this time mean the world to us, and we are truly grateful for your support.
Please don't hesitate to reach out to us using this contact form. We want to emphasize that we are no longer able to accommodate order cancellations for requests made before today; however, we will certainly honor any existing cancellation requests. Additionally, we are saddened to announce that we cannot offer a Lost and Damaged Goods (LAG) policy at this time. Nevertheless, we will make every effort to assist you if you happen to receive items that are Dead On Arrival (DOA). This assistance will be available for eligible orders, specifically those with 1 or 2-day express shipping and carrier hold.
When we ship your orders, you will receive an email notification. Please keep an eye on your inbox, as these notifications may come from Pirate Ship, Redline Shipping, Ship Your Reptile, or directly from us.
We are actively monitoring our email and will respond to your inquiries as quickly as possible. Your unwavering support throughout this challenging period touches our hearts deeply, and we can't thank you enough. Please know that we are committed to providing the best service we can, and your satisfaction remains our top priority. Thank you from the bottom of our hearts for standing by us until the end.
If you have an interest in our vents, we are continuing to accept orders for them. While we are actively seeking a dedicated platform for these vents, in the meantime, we can provide you with an invoice. The 2-inch vents with a 9mm depth are priced at $2.75 each, and the 1-1/8th inch vents with the same depth are priced at $1.75 each. You have the option to use the provided form or send us an email directly. We appreciate your interest, and thank you for considering our products.
